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Hours of Operation
Orders may be placed 24/7 online. All other enquiries 8am - 5pm Monday to Friday.

Delivery & Payment Policy
We aim to answer all e-mails within 48 hours.
Payment to Bass Box Car Audio
Payment can be made by credit card or via PayPal - Please make contact via e-mail to sales@bassboxcaraudio.co.uk for assistance if required.

Direct payments can be made to our United Kingdom account:
SORT CODE: 20-08-98
ACCOUNT NO. 03020436

Please use your invoice / order number or your name as a reference on the payment.
Once your payment has been cleared, we will ship your product within 24 hours or at the next possible courier pickup outside of normal hours.
You will receive an e-mail notification of your purchase from our website, and your order can also be viewed as current on the site under your login.
Please keep this notification and record order details for future reference. If you have any questions about your order, please contact us. We recommend that you also keep a printed copy of your transaction details and order as proof of purchase.

Courier Deliveries - Postage and Packaging
All courier deliveries are sent on the same or next working day, once payment has been sighted and not before.
Delays can occur during peak times. If for any reason delivery is delayed or postponed, you will be notified by e-mail.
If you will not be able to accept the delivery during standard business hours, then please have the goods addressed to your place of work. Otherwise, you will be expected to follow up with the courier. In that case, liability for any further pickup or freight costs rests with the purchaser.
Courier fees include all postage and packaging.

Bass Box Car Audio Refund Policy
- Refunds will not be offered after the item has been open or used, unless the product is proved to be faulty.
- Refunds will not be offered if the buyer changes their mind, or if the item does not meet expectations.
- Original postage / courier charges are non-refundable.
- Returns must be made within 14 days of accepted delivery.

Warranty & Returns Policy
- All  Starter Kits come with a 1 year parts warranty on manufacturer's defects. All other products are under 6 months warranty.
- The buyer must check the goods upon receipt and immediately report any damages or faults to Bass Box Car Audio by e-mail within 24hrs. Bass Box Car Audio reserves the right to refuse claims made after this time frame.
- The buyer assumes all responsibility and expense, including postage, of returning the faulty product.
- Bass Box Car Audio approves returns only by prior arrangement. We do not accept returns by C.O.D.
- Any warranties are non-transferable beyond the original purchaser of product.
- Bass Box Car Audio will replace or repair returned product when possible. Refunds will be offered only when a replacement is not available.
- All returns must be accompanied by invoices as proof of sale and purchase.
- All cartridges and bonus items are not covered by warranty.
- Warranty is valid in United Kingdom only.
- Bass Box Car Audio is bound by the Consumers Guarantees & Fair Trading Acts.

Warranty Specifics
Warranty of Starter Kits does not cover;
- Normal wear & tear.
- Misuse, abuse or use of a product for which it was not designed or intended.
- Neglect and careless storage.
- Failure to operate goods as per the operation guide.
- Unauthorised repairs or tampering with goods from O.E.M specification as determined / after inspection by Bass Box Car Audio. 

Replacement of Damaged goods Policy
- The purchaser must inspect the goods upon receipt and report any damages or faults within 24 hours of receipt. That report should be via e-mail or in writing. Bass Box Car Audio reserves the right to refuse claims that are made outside of this time frame.
- Bass Box Car Audio may request photos or other forms of evidence as proof of issues.
- The buyer is liable for all return costs of faulty/damaged products under warranty.
- Bass Box Car Audio is responsible for sending the replacement item back to buyer only when goods returned are accompanied by proof of prior return authorisation in writing. However, in the case that the returned item is tested and found not faulty or not in the same condition that the buyer reported, the buyer will be required to pay for return postage and packaging costs.

- Products for inspection must be returned with all accessories to allow for fair and accurate appraisal, including their original packing materials.
- Bass Box Car Audio must receive all returns within 14 days of accepted delivery. If an item is returned after that period, Bass Box Car Audio reserve the right to refuse claims. Goods returns must be approved and authorised by the seller before an arranged return is actioned.
- All goods must be accompanied by written return authorisation from Bass Box Car Audio

Privacy Act
Under no circumstances will we pass your details on to a third party, and all information supplied to Bass Box Car Audio is considered private and confidential. See our privacy policy for more.

When you make a purchase using Bass Box Car Audio website, you are added to our database. If you wish your details to be removed from our database please notify us in writing or by e-mail.